1. Service Cancellation

We understand that project requirements can change. Our cancellation policy depends on the stage of the development lifecycle:

• Immediate Cancellation: Requests made within 24 hours of order placement or before the "Discovery & Design" phase begins will be processed without any penalty.
• In-Progress Projects: Once resource allocation (developers, designers, architects) has commenced, cancellations will be subject to a "Kill Fee" covering the work completed up to that date.
• Third-Party Costs: Any non-refundable costs incurred (e.g., domain purchases, premium API licenses, server setups) are not eligible for cancellation.

2. Software & Digital Deliverables

As a software development company, our primary deliverables are intellectual property and digital assets:

• Custom Code: We do not offer refunds once the source code or final build has been handed over or deployed to the client’s production environment.
• Quality Guarantee: If the delivered software does not meet the technical specifications outlined in the Scope of Work (SOW), clients must report this within 7 Days. We will provide a replacement or fix at no additional cost.

3. Reporting Issues & Defects

If you find that the service or software functionality is not as shown in the project demos or as per documented expectations:

• Report the issue to our Customer Service Team within 7 days of delivery.
• For products with a manufacturer’s warranty (third-party hardware or pre-packaged software licenses), please refer to the respective manufacturer.
• The decision on whether a bug constitutes a "defective product" rests with the Appspine technical audit team after a thorough review.

4. Refund Processing

Approved refunds are processed back to the original payment method used during the transaction (including Cashfree payments):

• Processing Timeline: Once approved, it typically takes 3-5 business days for the funds to reflect in your account.
• SaaS Subscriptions: For our recurring software services, refunds for the current billing cycle are not provided, but you may cancel the renewal at any time.

5. Contact Information

For any queries related to cancellations, refunds, or service quality, please reach out to our legal and support team: